AI Lab: Prompt Engineering Workspace
The AI Lab is BasaltCRM's built-in workspace for crafting, testing, and deploying AI prompts across the platform.
Capabilities
Prompt Generator: Build and iterate on system prompts for various use cases — sales outreach, customer support, lead qualification, and more. Multi-Model Support: Test prompts across multiple AI models (OpenAI, Anthropic, Azure AI, Google, Mistral, DeepSeek) to find the best fit. Push to BasaltECHO: Deploy polished system prompts directly to your BasaltECHO voice agents with one click.Integration Points
Outreach Sequences: Prompts crafted in the AI Lab power the AI personalization in your email sequences. BasaltECHO: System prompts pushed from the AI Lab define your voice agent's persona and knowledge. Smart Chat: The platform's omnipresent AI assistant uses context from your CRM data — Accounts, Leads, Opportunities, Contacts, Tasks, and more.Smart Chat Context
The Smart Chat assistant has deep knowledge of your business context, including:
Account and Contact records Opportunity pipeline status Task assignments and deadlines Lead status and scores Invoice and contract data Documentation articles