BasaltECHO: Real-Time AI Voice Conversations
BasaltECHO is BasaltCRM's AI voice platform — deploy "Digital Employees" capable of professional-grade, ultra-low latency voice conversations.
Capabilities
Inbound: AI handles customer inquiries, routes calls, and answers FAQs using your knowledge base. Outbound: AI calls and qualifies leads automatically based on your campaign parameters. Calendar Integration: Agents can book meetings directly into your team's calendar. Real-Time Streaming: Ultra-low latency (<100ms) voice via WebRTC. Multi-Language: Support for 100+ languages.Voice Agent Setup
Persona: Define the agent's name, character, communication style, and domain expertise. Voice Selection: Choose from 100+ realistic neural voices. Knowledge Base: Provide the agent with your company's FAQs, pricing, product details, and objection handling scripts. System Prompt: Use the AI Lab to craft and push system prompts to BasaltECHO.CRM Integration
BasaltECHO connects directly to your CRM context:
Push Prompts: Use the AI Lab to push system prompts per wallet to BasaltECHO. Engage AI Panel: During live calls in the Dialer, the AI Sales Agent panel provides real-time talking points and objection handling. Auto-Start: When configured, BasaltECHO automatically starts listening during calls for real-time assistance. Credit Balance: View your BasaltECHO credit balance in Admin > Billing.Payment Model (UCP / x402)
BasaltECHO uses agentic commerce for provisioning:
Settlement: USDC on the Base network via the SURGE protocol. x402 Flows: Challenge/Response based provisioning for decentralized autonomous agents. Credit Top-Ups: Purchase credits via the Admin billing dashboard using standard or crypto payment methods.Use Cases
Content Creators: Twitter Spaces integration, custom AI personalities, live audience engagement. Business Teams: Customer support agents, multi-language support, usage analytics. Developers: RESTful API access, WebRTC streaming SDK, flexible deployment.