Cases: Service Cloud Case Management

Manage customer support inquiries, bug reports, and service requests with BasaltCRM's Cases module.

Features

Create Case: Open new support cases with detailed descriptions, priority, and assignee.

Edit Case: Update case details, status, and resolution notes.

View Cases: List and filter all cases by status, priority, assignee, or date.

Delete Case: Remove resolved or duplicate cases.

Customer Support: Track and resolve customer inquiries from first contact to resolution.

Bug Tracking: Internal issue management for product and engineering teams.

Escalation: Route high-priority cases to senior team members.