Cases: Service Cloud Case Management
Manage customer support inquiries, bug reports, and service requests with BasaltCRM's Cases module.
Features
Create Case: Open new support cases with detailed descriptions, priority, and assignee. Edit Case: Update case details, status, and resolution notes. View Cases: List and filter all cases by status, priority, assignee, or date. Delete Case: Remove resolved or duplicate cases.Use Cases
Customer Support: Track and resolve customer inquiries from first contact to resolution. Bug Tracking: Internal issue management for product and engineering teams. Escalation: Route high-priority cases to senior team members.Integration
Account Linking: Cases can be associated with specific Accounts for full context. Contact Linking: Link cases to the individual Contact who reported the issue. Notifications: Case updates trigger system notifications to assigned team members.