Dialer: Integrated Web Telephony
Make and receive calls directly from BasaltCRM with full CRM context at your fingertips.
Features
Web-Based Dialer: No hardware or phone system required — make calls directly from your browser. Keypad Interface: Standard dial pad with click-to-call from any Contact or Lead record. Call History: Full log of inbound and outbound calls with timestamps and durations. Recordings: Record calls for training, compliance, and quality assurance. Download: Export call recordings for external use.CRM Context During Calls
When a call is in progress, the Dialer provides:
Contact Info: Full profile of the person you're speaking with. Account Context: Company details, deal history, and recent interactions. Engage AI Panel: Real-time AI-powered talking points, objection handling, and call coaching. BasaltECHO Auto-Start: If configured, BasaltECHO automatically starts listening during calls for real-time AI assistance.Telephony Infrastructure
AWS Chime SDK: Enterprise-grade WebRTC with SIP mixing and streaming transcription. Azure AI Communication: Gateway for advanced voice routing. EventBridge: Call event orchestration and webhook delivery.