Quests
Quests are team-scoped gamification challenges that drive performance through competitive sprints and measurable goals. Admins create challenges, team members compete to complete them and earn Quest Points (QP).
Overview
The Quests system transforms routine CRM activities into engaging competitive experiences. By setting clear targets with time-bound sprints, teams stay motivated and accountable.
Key Concepts
Plan Availability
Quests require an active paid plan:
Quest Types
Admins can choose from a catalog of pre-defined quest types:
Sales & Pipeline
Outreach
Productivity
Learning
Custom
Sprint Duration Presets
When creating a quest, admins select a sprint duration:
All presets support auto-repeat, automatically creating a new sprint when the current one ends.
Quest Points & Rewards
Base QP by Difficulty
| Difficulty | Base QP | XP Conversion |
|-----------|---------|---------------|
| Easy | 50 QP | 5 XP |
| Medium | 100 QP | 10 XP |
| Hard | 200 QP | 20 XP |
| Legendary | 500 QP | 50 XP + 50 bonus XP |
Bonus Multipliers
Complete quests strategically to earn bonus QP:
Badges
Unlock permanent badges on your profile:
University XP Integration
Quest Points convert to University XP at a rate of 100 QP = 10 XP. Legendary quests grant an additional flat 50 XP bonus on completion. This means quest activity directly contributes to your Mastery Path progression.
Leaderboards
Global Leaderboard (Sales Command)
The primary Quest Points leaderboard is integrated into the Sales Command Team View. It ranks all team members by total QP and displays:
Per-Quest Leaderboard (Quests Page)
Each active quest shows a mini-leaderboard with participant progress and completion status visible on the quest card.
Creating Quests (Admin Only)
Admins create quests through a guided 5-step wizard:
Quests can be launched immediately as Active or saved as Drafts for later activation.
Progress Tracking
Quest progress is tracked automatically via hooks in existing CRM actions. When a team member performs a tracked action (e.g., closing a deal, sending an email), the system:
This is a non-blocking, fire-and-forget mechanism that does not impact CRM action performance.
Permissions
| Action | Required Role |
|--------|--------------|
| View Quests | Member, Viewer, Admin, Super Admin |
| Participate in Quests | Member, Admin, Super Admin |
| Create Quests | Admin, Super Admin |
| Manage / Archive Quests | Admin, Super Admin |
| View Leaderboard | All roles |